CONTACT US
The easiest way to reach us is through the chat icon in the bottom left corner of your screen. Our team is here to help and typically responds quickly during business hours. Before reaching out, please be sure to check out our FAQ's below.
FAQ's
Can I return my Black Friday order if it doesn’t fit after Christmas, even if it’s past 30 days?
Black Friday items are final sale and cannot be returned. However, you may exchange the item for the same product in a different size. Exchanges for different products are not allowed.
Can I exchange a product from a bundle for a different product?
No. Bundle items can only be exchanged for a different size of the same product. They cannot be exchanged for a different product.
Can I return my Black Friday bundle purchase?
No. All Black Friday bundle orders are final sale and cannot be returned.
What if I purchased an item before the sale started and want to price match it with the new discounts?
Sorry, we are not price matching. To receive Black Friday deals, items must be purchased during the sale period.
When will my Black Friday order ship?
Due to high order volume, Black Friday orders may take a little longer than usual to process. We work as quickly as possible to get all orders out in a timely manner.
Will Black Friday items restock if they sell out?
Most Black Friday items are limited and may not restock. Once they’re gone, they’re gone.
Can I use discount codes on top of Black Friday deals?
No. Additional discount codes cannot be stacked on Black Friday pricing.
What happens if the size I need is sold out—can I exchange once it restocks?
Exchanges are dependent on availability. If the size you need is out of stock, we unfortunately can’t guarantee an exchange.
Can I cancel my Black Friday order after placing it?
Orders cannot be canceled once they are placed during Black Friday weekend due to high volume and fast processing.
Will customer support be slower during Black Friday weekend?
Response times may be slightly longer due to increased volume, but we’ll assist you as quickly as possible.
Do you offer gift receipts for Black Friday purchases?
At this time, we do not offer separate gift receipts. Your order confirmation serves as the receipt.
If I order multiple items, will they ship together or separately?
Depending on inventory and warehouse logistics, your items may ship in multiple packages.
Are bundle items individually returnable or exchangeable?
Bundle items are only eligible for a size exchange of the same product. They cannot be returned or exchanged individually for different items.
You should have received a confirmation email (it might be in spam) with a tracking number. Please track your order through the shipping service website for the most accurate updates. Ensure that you put an email address on the order. If no email was provided then it would have sent via text.
Please make sure you’ve reviewed the information at the top of your team’s page.
All items will be shipped 3–4 weeks after the team store’s closing date. All team store items are custom made, and while we do our best to stay on schedule, occasional delays may occur.
If you’ve received a shipping notification but haven’t seen an update in the tracking, don’t be alarmed. When fulfilling team store orders, we print all of the shipping labels at once to keep everything organized. This means you may receive a notification before your order has actually shipped.
If any delay arises that would cause your order to ship outside the 3–4 week window, we will be sure to communicate that with you directly.
We're sorry to hear that your package hasn't arrived! If your tracking information shows that your order was delivered but you did not receive it, unfortunately, there's nothing we can do immediately, as the delivery is handled entirely by the shipping carrier.
We recommend taking the following steps:
- Double-check your shipping address for any errors.
- Ask neighbors or household members in case it was delivered nearby by mistake.
- Contact your local post office or the carrier directly—they often have more detailed delivery information and may be able to help locate the package.
If you're unable to locate the package after doing so, please file a missing package claim with the carrier. Once you have filed the claim, reach out to us with the claim details and we’ll be happy to assist you further from there.
If you're unable to locate the package after doing so, please file a missing package claim with the carrier. Once you have filed the claim, reach out to us with the claim details and we’ll be happy to assist you further from there.
We provide a 30-day return policy for most items. Please ensure the item is in its original condition upon return. Items bought at an event are eligible for exchanges and returns with a receipt. Without a receipt, locating your order may not be guaranteed. Reach out via the chat feature for help with initiating a return.
If looking to make an exchange please provide us with your order number and what size you would like to exchange the item for.
We do not accept returns or exchanges on the following items:
- socks
- sale items
- team store orders
- custom team orders
- gift cards
Refer to our return policy for more details.
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 24 hours of receiving it via our website chat. You must provide a photo. We’ll resolve the issue as quickly as possible.
Most of our items are unisex and designed to fit true to size unless noted otherwise.
Our latest shirts feature a high-quality cotton blend that settles into its final fit after the first wash. If you enjoy a more relaxed look and feel, we suggest going up one size.
For best results, make sure to follow the care instructions on each product page, and explore our blog for guides on keeping your lacrosse apparel looking fresh season after season.
READ HERE
Yes, a size chart can be found underneath every product.
We’re always looking for passionate and driven individuals to represent our brand. If you’re interested in joining our team as an athlete or ambassador, please reach out to us at briggs@gooseitcompany.com
When contacting us, be sure to include:
- A brief description about yourself
- social media links
We look forward to hearing from you and will get back to you as soon as possible!