HELP CENTER
The most efficient way to reach us is via the Chat Icon in the bottom corner. This allows us to link directly to your order and resolve issues faster than email.
- Immediate Answers: Check the FAQs below first. Almost all common questions regarding shipping, sizing, and returns are answered there instantly.
- Response Times: We are active Monday – Friday, 9 AM – 5 PM MST. If you message us outside of these hours, or if you need to leave the page, our response will be sent directly to your email.
- The Standard: We aim to respond to all inquiries within 24 business hours.
Please have your order number ready before starting a chat.
Our full size chart is still in the works as we fine-tune production.
Our products are engineered for a consistent, true to size fit. Order your usual size with confidence. We'll be rolling out a detailed size chart shortly with precise measurements to ensure your perfect fit.
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached.
To start a return/exchange: Message us via the Chat Icon with your Order Number and the specific item/size you need. Once we inspect the returned item, we will process your exchange or refund.
We do not accept returns or exchanges on socks, sale items, or Team Store/Team Sale Orders. No exceptions.
Standard Orders: Orders placed before 3 PM MST Monday–Friday are packed the same day. Orders placed after 3 PM or on weekends ship the following business day.
Team Store Orders: These items are custom-made and do not ship immediately. Fulfillment begins after the Team Store closing date. Please refer to the specific timeline and instructions located at the top of your Team Store’s landing page for your estimated ship date.
Pre-Orders: Gentry & Iron pre-orders are currently in production and will not ship until early December. Please monitor your email for specific shipping updates as your order progresses.
Yes! We now ship to 160+ countries worldwide.
No Surprise Fees: We ship all international orders DDP (Delivered Duty Paid). This means all duties, taxes, and brokerage fees are calculated and paid at checkout, you won't pay any additional fees when your package arrives.
Prices are displayed in your local currency based on current exchange rates.
To maintain the premium fit and feel of your products
We recommend the following:
Wash: Cold water, inside out, with like colors.
Dry: Air dry (hang or lay flat). Do not tumble dry.
Avoid: Bleach and fabric softeners, as these can break down the technical fibers of the garment.
Following these steps ensures your product maintains its shape and quality for the long haul.
We stand behind the craftsmanship of our products.
Manufacturing Defects: If you receive an item that is damaged or defective, you must notify us within 24 hours of delivery. Please reach out via the chat feature with your order number and clear photos of the defect.
Exclusions: Our guarantee covers manufacturing defects only (e.g., stitching issues, hardware failure). It does not cover normal wear and tear, damage from improper washing, or snags/tears caused by use.
Note: Because our gear is high-performance, any defect must be reported immediately upon receipt to ensure the item was not damaged during use or improper care.
Yes. We specialize in providing high-performance gear for teams that demand a higher standard.
We pride ourselves on a quick turnaround time and fast, efficient communication. We provide hassle-free team stores to streamline the entire ordering process for your athletes and staff.
Please inquire here to get your team set up.
Earn by sharing Gentry & Iron products. We're looking for passionate and driven individuals who know: the more you put in, the more you get out.
Interested? reach out to cristian@gooseitcompany.com be sure to include:
- A brief description about yourself.
- Links to your social media profiles.