CONTACT US

You should have received a confirmation email (it might be in spam) with a tracking number. Please track your order through the shipping service website for the most accurate updates. Ensure that you put an email address on the order. If no email was provided then it would have sent via text.

Please make sure you’ve reviewed the information at the top of your team’s page.

All items will be shipped 3–4 weeks after the team store’s closing date. All team store items are custom made, and while we do our best to stay on schedule, occasional delays may occur.

If you’ve received a shipping notification but haven’t seen an update in the tracking, don’t be alarmed. When fulfilling team store orders, we print all of the shipping labels at once to keep everything organized. This means you may receive a notification before your order has actually shipped.

If any delay arises that would cause your order to ship outside the 3–4 week window, we will be sure to communicate that with you directly.

We're sorry to hear that your package hasn't arrived! If your tracking information shows that your order was delivered but you did not receive it, unfortunately, there's nothing we can do immediately, as the delivery is handled entirely by the shipping carrier.

We recommend taking the following steps:

• Double-check your shipping address for any errors.
• Ask neighbors or household members in case it was delivered nearby by mistake.
• Contact your local post office or the carrier directly—they often have more detailed delivery information and may be able to help locate the package.

If you're unable to locate the package after doing so, please file a missing package claim with the carrier. Once you have filed the claim, reach out to us with the claim details and we’ll be happy to assist you further from there.

If you're unable to locate the package after doing so, please file a missing package claim with the carrier. Once you have filed the claim, reach out to us with the claim details and we’ll be happy to assist you further from there.

We provide a 30-day return policy for most items. Please ensure the item is in its original condition upon return. Items bought at an event are eligible for exchanges and returns with a receipt. Without a receipt, locating your order may not be guaranteed. Reach out via the chat feature for help with initiating a return.

If looking to make an exchange please provide us with your order number and what size you would like to exchange the item for.

We do not accept returns or exchanges on the following items:

• socks
• sale items
• team store orders
• custom team orders
• gift cards

Refer to our return policy for more details. 

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 24 hours of receiving it via our website chat. You must provide a photo. We’ll resolve the issue as quickly as possible.

Our products fit true to size unless specified (ie oversized). Majority of our items are unisex unless specified. Please ensure you have read our care instructions under each product to preserve the quality and fit of each product.

Yes, a size chart can be found underneath every product.

We’re always looking for passionate and driven individuals to represent our brand. If you’re interested in joining our team as an athlete or ambassador, please reach out to us at briggs@gooseitcompany.com

When contacting us, be sure to include:

• A brief description about yourself
• social media links

We look forward to hearing from you and will get back to you as soon as possible!